|
服務(wù)中心 GEELY
|
1、努力為用戶提供持續(xù)滿意的服務(wù)支持，以服務(wù)提升產(chǎn)品價值；
Make great efforts to supply the continously satisfactory service and support to the consumers so as to improve products value through service 2、全天候、全方位服務(wù)，一切以保障產(chǎn)品正常運營為目標； All-day andall-inclusive service,and to guarantee the products run normally is our target 3、四個24小時全天候服務(wù)； Four24 hours all-day service4、維修、服務(wù)實行24小時值班； 24hours on duty about maintenance and serrvice 5、客戶來人、來電、來函24小時內(nèi)及時給予接待處理； Respones and dispcse and customer' visit,calls and emails within 24 hours in time 6、客戶質(zhì)量保修和緊急調(diào)件24小時內(nèi)落實； Dispose the customer' s quality maintenance and emergency parts allocation and transfer within 24 hours 7、客戶故障救援，在接到信息起24小時到達現(xiàn)場（邊遠地區(qū)除外） Arrive in the field within 24 hours on the receipt of information for customer' s malfunction aid(except for the backcountry area) 8、一般問題：當時明確答復(fù)處理意見； General problem:reply the disposal idea definitely at once 9、重大問題：24小時內(nèi)明確答復(fù)處理意見； Significant problem:reply the disposal idea definitely within 24 hours 10、用戶來人：派專人辦理； Customer' s vistoting:transact by special staff 11、技術(shù)支援：對大客戶提供上門技術(shù)培訓(xùn)和技術(shù)咨詢； Technical aid:supply visiting technology training and consultation for senior customers 12、緊急故障求援：當時明確答復(fù)處理意見并電話跟蹤處理，直至完善。 Emergency malfunction aid:response and reply the disposal idea definitely at once and follow up by phone upright and perfect |
